42:47

Balancing AI and Human Touch in Modern Customer Support

29:24

Responsible AI: Balancing Efficiency and Ethics in Business

46:17

Amazon vs Retail: Navigating Sales Channels for Beauty Brands

30:25

The Art of Asking Good Questions in Customer Success

34:19

Merging Marketing and CX: RJ Young's Secret to Client Satisfaction

42:07

Why AI Can't Replace Human Touch in Customer Experience

39:27

Scrappy Marketing Tactics for Bootstrapped E-commerce Brand

33:54

Lessons from Duolingo to Buffer: Test Everything

41:16

Building a Cultural Brand: Lessons from Adidas to Lucchese

37:53

Engine's Growth Strategy: Awareness, Partnerships, and Innovation

40:26

Sexy Mayos, Backpacks and Influencers: Exploring opportunities in niche markets

49:40

Risky Business: Which teams shouldn't use AI?

39:37

Next-Gen Ecomm: A more personalized Future (with Matt Barh, CEO Fairing)

40:18

Mastering Technical Marketing: Insights from a Braze Expert - with Allan Heo

40:58

Founder-Led Marketing: Leveraging AI Without Losing Authenticity - with Lauren Vriens

49:12

Agency Management 101: Lessons from a Marketing Veteran - Krystina Rubino

44:39

Elevating Marketing and CX In Luxury Retail - with Juliana Evangelista

31:38

Everything You Need To Know About Podcast Advertising - Giancarlo Bizzarro, Crooked Media

24:54

How SEO Ruined the Internet, and why AI is going to save it - Sean and Ibby

30:20

Bundling Vs. Unbundling: The SaaS Debate - Sean and Ibby

37:14

Everything Nice Gets Ruined by Marketers - Ibby and Sean

36:52

Corporate Philanthropy: Where Customer Success and Impact Meet - Rebecca Holliday, Groundswell

36:57

Email Marketing: Everything You Need to Know - Naomi West, Parcel

34:30

Valuing Customer Data: Insights for Marketing and Product - Stefan Stahl

37:33

CX and AI: Pitfalls and the Future Ahead - Disha Gosalia, Career CCO

33:19

Transforming Customer Feedback into Action - Rich Donnellan, Aro

46:41

How to Build The Best Customer Facing Culture - With David Karp, CCO @ DISQO

29:09

AI's Impact on Customer Support and Authentic Connections - Justin Crosby, Tula

01:01:49

Leveraging AI for Better Go-to-market - with Aidan Parisian at Connor Group

33:04

Achieving Relevancy and Trust in Marketing - w/ Drew Price

37:56

CMOs Who Code - Geoff Sanders, Firstleaf

34:04

The Future of AI and Marketing - Sean and Ibby

40:18

From NPS to ROI: Transforming CX Feedback to Business Success, Pegah Valeh @Meta

36:37

EP 15: Scale Up: From One-Off Campaigns to Automated Flows

31:42

Ep 14 - How to Ace Customer Growth: The AMA's CX Secrets w/ Todd Unger

37:31

EP 13: Data Driven CX - Boost Your Brand's Impact w/ Jess Cervellon

33:06

E12: A Dive Into Personalized Commerce - Eli Weiss

36:22

Ep 11: The Persistent Cart Problem - Can We Recover Lost Sales?

37:34

Ep 10: From Data to Dollars - Optimizing Customer Journeys

40:47

Ep 9: From Onboarding to Retention - Transforming Ecomm With SaaS - Mike Galvin

54:52

Ep 8: Ibby Interviews Sean: How to Run Effective Tests

56:21

Ep 7: The High Cost of an Unsubscribe - Amit Bapat

43:35

Ep 6: Perfect Timing - The Importance of Send Time Optimization with Paul Meinshausen, CEO @ Aampe

32:55

Numbers and Narratives Ep 5 - Rebecca Blount, Coterie

32:15

Numbers and Narratives Ep 2 - Celina Wong

38:42

Numbers and Narratives Ep 4 - Rome Arnold

25:53

Numbers and Narratives Ep 3 - Sonja Grasser