CJM
14 videos • 168 views • by Nilakantasrinivasan J's Client Centric Growth Tips
1
Barriers n Levers I
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2
Barriers n Levers II
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3
Customer Journey Mapping
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4
Customer Persona
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5
Detailed Customer Journey
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6
Elements of Customer Journey Map
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7
Emotions in Journey Map
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8
Process Map Vs Customer Journey Map
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9
Customer Journey Mapping
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10
Way forward and roadmap
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11
Welcome to Customer Journey Mapping
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12
Functional Vs Emotional Value
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13
Functional Vs Emotional Value
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14
CII 2023 Design Thinking Nilakantasrinivasan J
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